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Showing 20 FAQs

Are cookies used on this website? +

As with most websites we use cookies to keep track of traffic to our site, please see our cookies section (available at the bottom of this page) for further details.

Can I access my old certificates? +

All of your certificates are accessible on the new system and can be downloaded in their original form from the certificate status report on your user home page. You are also able to create amendments to warrant and add further stages to these legacy certificates.

Can I pay online? +

Yes, we prefer that all payments are made online where possible.

There is also provision to pay via cheque. For payments over £1,000 we are also able to accept payment via BACS.

Can Sole Practitioners produce certificates? +

Sole Practitioners may certify provided they are registered as both an Approved Certifier and an Approved Body.

Can the Firm that I work for apply to join the Scheme? +

A Firm is able to apply to join the Scheme as long as it permanently employs an Approved Certifier (e.g. on a permanent rather than contract basis) or there is an application form from a Chartered Engineer employed by the firm either pending or accompanying the firm application.

Do Certification Co-ordinators have to be engineers? +

Certification Co-ordinators do not have to be engineers. One of the main duties of the Certification Co-ordinator is to be responsible for ensuring that the conditions under which the Approved Body was approved are fulfilled and maintained, which does not require them to hold any engineering qualifications.

Do you provide online tutorials? +

We have produced a set of step-by-step tutorials that can be accessed at various stages of the site. These include:

- Joining the scheme
- Producing certificates
- Renewing your membership
- Auditing and the audit process

You can access the Certifier-related tutorials via the 'Certifier Actions' section of your homepage, and the Body-related tutorials via the 'Body Actions' section. Certain tutorials relating to certification processes will also be available when you undertake the relevant process on the site.

How do I add or change a Certification Coordinator? +

This can be done at any time via your Body Account home page. On this page you are able to navigate to 'Body Actions' and then 'Certification Coordinators'. Here you will find links to 'Request change of Primary Certification Coordinator' and 'Update Alternative Certification Coordinator'.

How do I apply as a Sole Practitioner? +

A Sole Practitioner is required to be registered as both an Approved Certifier and an Approved Body.

How do I contact you? +

You can contact us by phone, email, or letter using the below details:

P: +44 (0)20 7201 9116
E: [email protected]
A: Structural Engineers Registration Limited
47-58 Bastwick Street
United Kingdom

Follow the contact us link at the bottom of the page whenever you need these details.

How do I log in? +

Please use the email address and password that you registered with initially.

You can access the Log In/ Log Out button via the top right of all pages throughout the SER website.

How do I renew my membership? +

Membership is renewed online via the task on your account home page (this will automatically appear when you are due to renew).

Please note that renewal reminders are sent to the email address that you log in with.

How do you store my credit/debit card information? +

None of your credit/debit card information is stored in paper form by us and our data storage complies with the Payment Card Industry Data Security Standard.

How does this Scheme affect me as a non-Chartered Engineer? +

Non Chartered Engineers (IStructE or ICE) are not eligible to join the Scheme.

How long will the assessment of my application take? +

The average length of time from when SER receives the hard copy of an application form to an applicant being accepted onto the Scheme is approximately 6-8 weeks.

This is dependent on the strength of the initial application plus factors such as whether the assessors request further information or for the applicant to attend an interview before a final assessment decision is reached.

I have only just become Chartered. Am I able to apply to join the Scheme? +

The Scheme requires that all applicants must generally have a minimum of 5 years' building structures design and checking experience.

Applicants with less than 5 years experience should be aware that their application may not be approved on the basis of insufficient experience.

What should I do if my application is not approved? +

It is most likely that your application has not been approved because of insufficient building structures design and/or checking experience and reapplication once more experience has been gained is recommended. Feedback will be provided on request to allow you to better understand why your application was not approved.

If, however you are unsatisfied with the results, details of our appeals processes will be included with the email informing you that your application was not successful.

Why is my email address not working? +

If you are having issues logging in, please contact SER and we will be able to confirm your email address for you.

Please note that we have no access to your password; as such if this requires changing you will be required to follow the forgotten password process.

Why was this Scheme devised? +

The Scotland Scheme was introduced in response to the requirements of the Building (Scotland) Act 2003.

The Jersey Scheme was introduced in response to the requirements of the Planning and Building (Jersey) Law 2002 (as amended).

Will I be able to access my previous audits? +

As with certificates, all of your previous audits have been migrated to the new system; you can download a copy in PDF format from each audit's page - which is accessible from the audit history page on you user home page.