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Complaints, Disciplinary and Appeals Procedures

Resources

  • Scheme Guide
  • Audit Procedures
  • Certification Performance Criteria
  • Guidance Notes
  • Certification Practice Notes
  • Procedures for Mentoring and Suspension with Mentoring
  • Technical Bulletins
  • Complaints, Disciplinary and Appeals Procedures
  • Guidance during COVID-19 pandemic
  • Application After Previous Termination of Membership
  • Multi-plot Form Q
  • Scottish government Building Standards Division guidance
  • Stakeholder Guidance
  • Tutorials
  • Blog

Complaints, Disciplinary and Appeals Procedures

333 KB

August 2021

SER staff are currently working partly from home and partly from the office.

Communications in regards to these procedures should therefore be submitted via email to admin@ser-ltd.com, marked for the attention of the Head of Certification, as well as being sent by post.

 

Appendices - Forms for download

Appendix 3 Complainants Form

66 KB

Appendix 4 Application to Review a decision by the Conduct Panel

75 KB

Appendix 5 Application to Appeal Against Membership Decision

75 KB

Appendix 6 Application to Appeal Against Decision of the Disciplinary Panel

75 KB

Appendix 7 Application for extension of time

54 KB

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