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Are cookies used on this website? +

As with most websites we use cookies to keep track of traffic to our site, please see our cookies section (available at the bottom of this page) for further details.

Are there any differences between old and new certificates? +

There is now only 1 type of certificate rather than the previous 3. Where conversion work is included in the work certified this will be recorded on the certificate. The description of works should detail the new build, alteration/extension, and conversion elements of the project.

When creating a certificate Certifiers will be asked to identify the Risk Group of the building being certified and this will be recorded on the certificate. Risk Groups RG2A, RG2B and RG3 correspond to Risk Classifications RC2A, RC2B and RC3 for disproportionate collapse. RC1 is split into two Risk Groups RG1A and RG1B, with RG1B covering houses or extensions to houses of larger size or non-traditional construction. Guidance Note 8 - Guidance on the use of the Building Risk Group Matrix, gives further information on this and links Risk Groups to the level of checking required.

Can I access my old certificates? +

All of your certificates are accessible on the new system and can be downloaded in their original form from the certificate status report on your user home page. You are also able to create amendments to permit and add further stages to these legacy certificates.

Can I pay online? +

Yes, we prefer that all payments are made online where possible.

There is also provision to pay via cheque. For payments over £1,000 we are also able to accept payment via BACS.

Can Sole Practitioners produce certificates? +

Sole Practitioners may certify provided they are registered as both an Approved Certifier and an Approved Body.

Can the Firm that I work for apply to join the Scheme? +

A Firm is able to apply to join the Scheme as long as it permanently employs an Approved Certifier (e.g. on a permanent rather than contract basis) or there is an application form from a Chartered Engineer employed by the firm either pending or accompanying the firm application.

Do Certification Co-ordinators have to be engineers? +

Certification Co-ordinators do not have to be engineers. One of the main duties of the Certification Co-ordinator is to be responsible for ensuring that the conditions under which the Approved Body was approved are fulfilled and maintained, which does not require them to hold any engineering qualifications.

Do I need to re-register on the new website? +

If you are already a member of the Scheme you should not have to re-register, all of your data has been transferred over to the new site. If you find any issues with logging in please contact us directly and we will look in to the issue for you.

Do you provide online tutorials? +

We have produced a set of step-by-step tutorials that can be accessed at various stages of the site. These include:

- Joining the scheme
- Producing certificates
- Renewing your membership
- Auditing and the audit process

You can access the Certifier-related tutorials via the 'Certifier Actions' section of your homepage, and the Body-related tutorials via the 'Body Actions' section. Certain tutorials relating to certification processes will also be available when you undertake the relevant process on the site.

Have the fees changed? +

Certificate fees for the Jersey Scheme have not changed.

They remain at a flat rate of £73 for all certificates

How do I add or change a Certification Coordinator? +

This can be done at any time via your Body Account home page. On this page you are able to navigate to 'Body Actions' and then 'Certification Coordinators'. Here you will find links to 'Request change of Primary Certification Coordinator' and 'Update Alternative Certification Coordinator'.

How do I apply as a Sole Practitioner? +

A Sole Practitioner is required to be registered as both an Approved Certifier and an Approved Body. Sole Practitioners pay a combined fee of £75 plus VAT for both applications.

How do I contact you? +

You can contact us by phone, email, or letter using the below details:

P: +44 (0)20 7201 9116
E: admin@ser-ltd.com
A: Registration Schemes Excecutive
Structural Engineers Registration Limited
47-58 Bastwick Street
London
EC1V 3PS
United Kingdom

Follow the contact us link at the bottom of the page whenever you need these details.

How do I log in? +

Please use the email address and password that you registered with initially.

If you were registered on the old website your password will remain the same (though you are able to change it if you wish) and you will need to log in using the email address currently associated with your account.

You can access the Log In/ Log Out button via the top right of all pages throughout the SER website.

How do I renew my membership? +

Membership is renewed online via the task on your account home page (this will automatically appear when you are due to renew).

Please note that renewal reminders are sent to the email address that you log in with.

How do you store my credit/debit card information? +

None of your credit/debit card information is stored in paper form by us and our data storage complies with the Payment Card Industry Data Security Standard.

How does this Scheme affect me as a non-Chartered Engineer? +

Non Chartered Engineers (IStructE or ICE) are not eligible to join the Scheme. However, you may still make Building Permit applications to Local Authorities in the traditional way.

How long does the auditing process take? +

In the case that only a single Certifier and Body are audited we endeavour to have our auditors complete the process within a day.

Please be aware that if more than 1 Certifier is audited the process may take longer.

How long will the assessment of my application take? +

The average length of time from when SER receives the hard copy of an application form to an applicant being accepted onto the Scheme is approximately 6-8 weeks.

This is dependent on the strength of the initial application plus factors such as whether the assessors request further information or for the applicant to attend an interview before a final assessment decision is reached.

How often will I be audited? +

SER endeavour to audit all Certifiers and Bodies within a year of their activation date and at least every 3 years following a successful audit.

I have only just become Chartered. Am I able to apply to join the Scheme? +

The Scheme requires that all applicants must generally have a minimum of 5 years' experience after gaining Chartered Status in order to become an Approved Certifier of Design (Building Structures).

The Scheme will consider applications from engineers with less than 5 years post-chartered experience and require that their application states clearly the relevant skills and experience that they possess in order to be considered for membership of the Scheme.

What are the possible audit outcomes? +

There are 8 possible audit outcomes.

In order of least to most severe these are:

- Audit within 5 years
- Audit within 4 years
- Audit within 3 years
- Audit within 2 years
- Audit within 1 year
- Active with mentoring
- Suspension with mentoring
- Termination

Active with mentoring - Your ability to generate certificates will remain active but the auditors and SER will request that you submit proposals as to how you will improve your procedures.

Suspended with mentoring - Your ability to generate certificates will be temporarily removed pending the submission of satisfactory proposals as to how you will improve your procedures.

Terminated - Your ability to generate certificates will be removed permanently.

What should I do if my application is not approved? +

Details of our appeals processes will be included with the email informing you that your application was not successful.

Why is my email address not working? +

You will now log into the site using a single email address for your Certifier and Body accounts where possible. You should log in with the email address that you registered with and the password that you used to log in on the old site.

If you are still having issues logging in, please contact SER and we will be able to confirm your email address for you. Please note that we have no access to your password; as such if this requires changing you will be required to follow the forgotten password process.

Why is the Scheme open to Chartered Engineers only? +

The criteria for membership of the scheme is defined by SER and has been approved by the Planning and Environment Department of the States of Jersey.

Why was this Scheme devised? +

The Jersey Scheme was introduced in response to the requirements of the Planning and Building (Jersey) Law 2002 (as amended).

Why would a business want to become an Approved Body? +

The Building Bye-laws (Jersey) 2007 have been revised such that only Approved Certifiers working for Approved Bodies can certify structural designs submitted for a Building Permit.

Why would a Chartered Engineer want to become an Approved Certifier? +

The Building Bye-laws (Jersey) 2007 have been revised such that only Approved Certifiers of Design can certify structural designs submitted for a Building Permit.

Will I be able to access my previous audits? +

As with certificates, all of your previous audits have been migrated to the new system; you can download a copy in PDF format from each audit's page - which is accessible from the audit history page on you user home page.